FEEDBACK & PERFORMANCE


Welcome! This list of quotes is part of the Management & Leadership Quotes series of the Bigroads.com website.

Author/Contributor: Greg Parsons



The strongest leaders provide a formal feedback four times per year to catch up on progress, re-defined goals in light of new information, and provide timely information and guidance to their team members.

- Paul Falcone

I recommend meeting with your direct reports in their offices, not yours.

- Lee Cockerell

Instead of saying ‘go figure it out’, suggest to them that they are going to feel great when they figure it out.

- Dale Carnegie

If you are being micromanaged try to be as open as possible. You want to actually send them more information than they could ever want. Show them how responsible you are. Show them what a good handle you have on the situation. You need to put a micromanager at ease.

- Jocko Willink & Leif Babin

Focus on the issue, not the person.

- Cy Charney

No matter what the request (from senior management), give them more than they wanted, sooner than expected, and with your own touch of personal information.

- Jeffrey Fox

It’s always easier to listen to unpleasant things after we have heard some praise of our good points.

- Dale Carnegie

I’ve seen too many cases where somebody was in the wrong job for years.

- Lee Iacocca

When you help others feel important, you help yourself feel important too.

- David J. Schwartz

The most important skill in a manager’s repertoire is the ability to communicate effectively to associates what you think of their performance, be it positive or negative.

- Cy Charney

You don’t have to do things my way, but if you don’t, you better find something else that produces the same or better results.

- Lee Iacocca

Forget the mistake. Fix the process.

- unknown

We're re-welcoming you to the company today-a fresh start...Are you willing to commit to us now that you'll hold yourself fully accountable for your behavior and actions and ensure that we never have to have a meeting like this with you again.

- Paul Falcone

If someone is not performing well, you owe it to everyone on the team, as well as the company as a whole, to change the lineup as quickly and efficiently as possible.

- Lee Cockerell

You can’t win an argument.

- Dale Carnegie

An important leadership lesson: when a mishap arises, instead of immediately looking for someone to blame, first see if a flawed policy or procedure is causing the problem.

- Lee Cockerell

It is recommended that you keep the annual merit increase discussion separate from the annual performance review.

- unknown

Always deliver negative feedback as close to the event in question as possible. This enables you to either nip the problem in the bud or ensure that excellence is maintained.

- Cy Charney

Never let a good boss make a mistake.

- Jeffrey Fox

Executives often express regret that they didn’t confront problem managers sooner in the process.

- John Kotter

People crave appreciation almost as much as they do food.

- Dale Carnegie

It is the duty of the executive to remove ruthlessly anyone who consistently fails to perform with high distinction.

- Peter Drucker

People need to hear both what they are doing well and where they need to improve.

- Paul Falcone

The people who get nothing done often work a great deal harder.

- Peter Drucker

There are two types of people in the business community: those who product results and those who give you reasons why they didn't.

- John Maxwell

If some people on your team are not performing, their peers know it and your peers know it.

- Michael Watkins

Life of many a person could probably be changed if only someone would make them feel important.

- Dale Carnegie

Don’t overdo recognition. Constant compliments to staff will turn the process into a mockery.

- Cy Charney

I don’t give up on people until I have exhausted every opportunity to train them and help them grow.

- Michael Abrashoff

Actions are usually forgiven, but cover-ups are not.

- Lee Cockerell

Relate problems to the larger goals and standards of your company, and be sure that your employee understands the connection.

- Cy Charney

We all crave appreciation and recognition, and will do almost anything to get it. But nobody wants flattery. Nobody wants insincerity.

- Dale Carnegie

The key to a successful performance evaluation is whether or not your people are surprised the day you give them their grades. If they’re surprised, then clearly you have not done a good job of setting their expectations and providing feedback throughout the entire year. If you’re communicating expectations and feedback on a continual basis throughout the year, you will minimize, if not eliminate, people’s surprise when you give them the final evaluation.

- Michael Abrashoff

Recognize people immediately so that there is a clear link between performance and reward.

- Cy Charney

There should be very few surprises in the annual review.

- Paul Falcone

Tell people what they did wrong; tell them how you feel about it, and remind them they are better than that.

- Ken Blanchard & Spencer Johnson

We all love the surprise of getting something extra when it’s not expected.

- Lee Cockerell

It takes about three positive comments, experiences, or expressions to fend off the languishing effects of one negative. Bring that ratio up to 6 to 1 and teams will produce the very best work.

- Shawn Achor

Employee attitude surveys reveal that people do not feel appreciated and are seldom told when they do a good job. These same people typically complain that they get instant feedback when they make a mistake.

- Cy Charney

It’s always worthwhile to make others aware of their work.

- Malcom Forbes

The attitude of high expectation should be present everywhere in the organization. Top executives should expect more from management, and management should expect more from staff. In turn, the staff should expect more from their managers, and managers should expect more from the big brass.

- Lee Cockerell

Look back at your own life and see where a few words of praise have sharply changed your future.

- Dale Carnegie

Everyone craves praise. Praise is power and it doesn’t cost anything.

- David J. Schwartz

Ask your staff, in what area(s) do you feel you need additional support, structure, or direction?

- Paul Falcone

Always focus on the specific issue, and avoid sweeping generalizations as to the person’s character or work habits.

- Cy Charney

Addressing a mistake by an employee:

(a) talk to them privately;
(b) praise them for what they are doing well;
(c) point out the one thing at the moment that they could do better and help them find the way; and
(d) praise them again on their strengths/good points.


- David J. Schwartz

Employee performance tends to fall on a bell curve:

(a) 10-20% of staff perform at a very high or outstanding level;
(b) 10-20% of staff need improvement; and
(c) 60-80% of staff perform adequately or "good enough", but aren't serving with much distinction or driving much positive change in the organization.


- unknown

Tell new staff upfront that you are going to frequently let them know how they are doing.This prepares them for receiving both positive and negative feedback.

- unknown

Don't forget to praise progress and milestones for your new hires.

- unknown