Welcome! This list of quotes is part of the Management & Leadership Quotes series of the website.

Author/Contributor: Greg Parsons

When you meet to discuss conflict, make it known that you are determined to resolve the conflict for the sake of everyone involved.

- Cy Charney

When you’ve been snapped at one fine way to prevent a war is to take a long pause before answering.

- David J. Schwartz

It takes both sides to build a bridge.

- Fredrik Nael

If your associates are angry, ask them for ideas on how to solve the problem.

- Cy Charney

10% of conflicts are due to difference in opinion. 90% are due to wrong tone of voice.

- unknown

An apology is the superglue of life. It can repair just about anything.

- Lynn Johnston

The aim of argument and of discussion, should not be victory, but progress.

- Joseph Joubert

There are some people who always seem angry and continuously look for conflict. Walk away from these people. The battle they're fighting isn't with you, it's with themselves.

- Rashida Rowe

The goal is not to avoid all conflict but to keep it constructive.

- unknown

If you want greater influence with a powerful and defensive person, what you typically need is not more power but more empathy...consider how the problem is affecting the other person as well as how it's affecting you.

- Kerry Patterson & Joseph Grenny & Ron McMillan & Al Switzler

When you are handling conflict:

(a) Establish ground rules. All participants are to show respect for one another by not speaking over each other, genuinely attempting to understand the other points of view, sticking to facts rather than personal attacks and being open to compromise;
(b) Seek suggestions for resolution from the participants first; and
(c) Set up a 2nd meeting within a reasonably short period of time to review progress.

- Cy Charney

Peaceful Conflict Resolution:

(a) Respect the right to disagree;
(b) Express your real concerns;
(c) Share common goals and interests;
(d) Open yourself to different points of view;
(e) Listen carefully to all proposals;
(f) Understand the major issues involved;
(g) Think about probable consequences;
(h) Imagine several possible alternative solutions;
(i) Offer some reasonable compromises; and
(j) Negotiate mutually fair cooperative agreements.

- unknown